We are based in Moreton Bay. Find us at
728 Old Gympie Road,
Narangba QLD 4504.

We’re open Monday to Friday, 6:30am to 4:00pm.

Yes. When ordering online, select Click & Collect at checkout. We’ll send you a text message as soon as your order is ready. 

Walk in service is available to trade customers only. 

Everyone is welcome to browse our showroom and place orders for next day collection or delivery. The fastest way to get your order is to shop online.

For your safety and ours we can’t allow customers into the yard. Our team is available to help you choose the right product before you order. 

The easiest way to order is online. Add your items to cart, head to checkout, choose Click & Collect or Delivery, then pay. We’ll let you know when your order is ready. 

Alternatively, you can give our team a call and place your order over the phone. 

Yes. On any product page, adjust your quantity, select “Add to Quote” and follow the prompts. You’ll get your quote instantly, no waiting around. Plus, you can edit quotes as many times as you need through your dashboard before paying.

We may price match a written quote from a South-East Queensland supplier for the same product, subject to availability and conditions. Requests must be made within 7 days of receiving our quote. Price matching is at our discretion. For full details, see our Terms and Conditions.

We accept EFTPOS, Visa, Mastercard, American Express, Apple Pay, GPay, Paypal and AfterPay.

Yes. If you work in a trade and have an ABN, you can apply for a Trade Account and access trade pricing within 24hrs during the business week. Learn about our Trade Account benefits.

LM products aren’t available for immediate pickup. They’re supplied through Click & Collect or Delivery only.

We keep a large range of fencing, decking, structural and landscaping products in stock for next day delivery and collection. 

Some products may require sourcing from suppliers. Look out for ‘Special Order’ notices on these products. Special orders have lead times. While these vary, we try and reduce them as much as possible. If you’re working to a tight schedule, please contact us for more information.

If you require your timber cut, please contact our team on 1300 477 024. 

Please keep in mind, we do not re-treat cut ends of treated timber and you cannot return these pieces. 

Refunds, returns or exchanges may be available within 14 days of collection or delivery in certain circumstances. Please refer to our Terms and Conditions for full details.

Orders placed before 3pm that contain stocked items only qualify for next business day delivery. Special order items have varying lead times. Terms and conditions apply. 

Our fleet of Narangba Timbers delivery trucks deliver across South-East Queensland, Northern NSW and Toowoomba.

Delivery costs appear at checkout once you enter your postcode. 

Outside our regular delivery area? Speak to our team about custom freight throughout Australia. 

After you’ve placed your order, we’ll pack and get it ready to be loaded onto our trucks. The day before your delivery is scheduled, we’ll send you a text message.

When our delivery team arrives, they’ll unload the timber to your driveway using crane-equipped trucks. No need for a forklift or heavy-lifting!

No. We deliver orders of all sizes. 

We’ll try to put the order where you prefer, but safety rules apply. Delivery is considered “driveway to driveway”, and the driver may refuse unsafe or unstable locations. 

Leave a note at checkout. Our logistics team will review it and conatct you if there’s anything we can’t do.

Our trucks can be up to 12m long and 2.5m wide. The driver will assess the site on arrival and decide if it’s safe to proceed.  

Contact our team before placing your order. We’ll work with you to find a solution. Keep in mind our trucks weight up to 31 tonnes.

Yes, so long as the driver deems the area safe at the time. 

If the driver decides it isn’t safe for the crane or truck to access the area, they’ll place the goods in the safest nearby spot. 

We’ll do our best, but deliveries are scheduled based on weight, route and vehicle availability. Standard delivery hours are between 7:00am and 2:00pm.

You’ll receive a text message the afternoon before delivery with your ETA. Times can change on the day, but you can live-track your order using the link in the text when the truck has left the delivery scheduled before yours.

Email us at sales@narangbatimbers.com.au as soon as possible with photos and your order number so we can help resolve the issue quickly.

Add items to your cart, proceed to checkout and select Click & Collect as your fulfilment option. You’ll receive a confirmation email once your order is placed and a ready to collect text message once your order has been prepared by our team.

For stocked items, you can collect your order as early as the next day. Lead times may apply to some products. Once your order is ready, you’ll receive a text message confirming it’s available for collection.

Same-day collection isn’t guaranteed. Some products require additional handling or sourcing, so we recommend placing your order online as early as possible. 

You’ll receive a text message once your order has been packed and is ready for collection. Please wait for this notification before coming to site.

Follow the Click & Collect signage and park in one of the designated collection parking bays. Call the phone number on the signs to let them know you’re here. No need to leave your vehicle!

Please bring your order number and required equipment to safely secure your order for transport.

Make sure your vehicle is suitable for the size and weight of your order. Timber products can be long and heavy, and it’s the customer’s responsibility to ensure safe transport. 

Our team will bring your order to your vehicle on a forklift. If safe to do so, they will place your order on the vehicle. For safety reasons, our team cannot assist with securing or strapping down.

Yes. Please let us know prior to collection and provide them with your order number.

Orders are typically held for a limited time once ready. If you’re unable to collect promptly, contact our Customer Care Team to make arrangments. Storage fees may apply for orders held longer than 7 days. 

If you need to make changes, contact us as soon as possible. Once an order has been packed, changes may not be possible. 

In many cases, yes. Additional delivery fees will apply.

LM products require specific preparation and handling. For this reason, they’re only supplied through Click & Collect or Delivery once prepared. 

Softwood (usually Pine) is suited to lighter-duty, low-impact projects unless it has a structural grade. 
Hardwood is denser, stronger and ideal for flooring, cladding and outdoor use. Common hardwoods include Merbau, Blackbutt, Ironbark and Spotted Gum. 

A lineal metre measures length only. If you order 30LM of decking, it refers to the total combined length, not the length of each piece. 

Timber is classified in three ways: 

• Hazard levels (H1–H6): Indicates treatment level and suitability for different environments
• Durability classes (Class 1–4): Shows natural resistance to decay and insects
• Strength ratings (F1–F40+): Measures how much stress timber can withstand

Treatment protects timber from rot, insects and moisture. Different timbers use different methods depending on their end use, from water-based treatments to oil-based preservatives. 

The most common timber treatment is CCA, which is suitable for most projects. Schools, pre-schools and government related areas that children frequent will use ACQ, MicroPro or LOSP treatments.

Use our decking, flooring, fencing and cladding calculators to estimate. 

Most decking is sold in LM, but we do offer set lengths in selected species and composite products. If you’re unsure which suits your build, our decking timber guide can help. 

Nails are quicker and cheaper upfront but may loosen over time. Screws take longer to install but offer better hold and durability.

Landscape grade timber is cut from the denser part of the log to withstand outdoor conditions. Posts and sleeprs are usually cut from the heart, while palings come from the outer sections.

Yes. LVL and other engineered products are made from layers of real timber bonded together for strength and consistency. 

Composite decking uses a mix of recycled wood fibres and plastics. It’s designed to be low-maintenance and resistant to pests, mould and warping.

Check out our Timber Glossary for plain-English explanations.