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Frequently Asked Questions

General Questions

Do you offer delivery?
Where is your warehouse located?
What are your opening hours?

Monday – Friday
6:30am – 4:00pm

Can I click & collect?

Yes! We offer click & collect (local pick up) from our Warehouse. Skip the queue and place your order online, select ‘Click & Collect (local pickup)‘ in checkout, and you will be notified when you order is ready. Head on over to collect.

728 Old Gympie Road,
Narangba QLD 4504

Can I get a quote?

Absolutely you can and in just a few clicks! On our website, you can add whatever you need for your next project to your cart, and then select ‘Get Quote’. You can add everything you need, even delivery.

Revisit your quote as needed from your account or get it emailed to you directly.

How can I place my order?

Place your order online anytime for Delivery or Click & Collect. Plus, by ordering online, you can skip the queue.

Phones orders through our Customer Care team are available during open hours.

Onsite orders can be processed through our front office team.

What are your payment options?

We accept payment through EFT (electronic funds transfer) and Visa/Mastercard over the phone.

For onsite payments, we accept Cash, Credit Cards and EFTPOS.

Do you offer trade discounts or accounts?

Yes! If you have an ABN you can apply for a Trade Account and unlock exclusive trade pricing in less than a minute!

Find out more

Find out more

Shipping Questions

Where do you deliver and how much is delivery?

We deliver throughout South East Qld, Northern NSW and Toowoomba. Shipping costs will be available once you’ve selected your shipping options during checkout.

For some areas, we deliver on set days each week:

Toowoomba Region – Tuesday
Northern Rivers NSW – Wednesday
Gympie and Surrounds – Thursday

If you are outside our current delivery area, contact our team to explore further options.

Do you have a minimum order for delivery?

No! We will deliver 1 length of timber or a whole truckload.

Can you deliver to my door?

We will always try but safety is our number one priority. Our service is driveway to driveway and our trucks require a moderate area of access for the crane.

I have special delivery request can you accommodate it?

We will try to meet your specifications, please leave a detailed note with your order and our logistics team will assess and be in touch if there are any issues.

Can your trucks fit to drive down my driveway?

Our trucks are up to 12m long and 2.5m wide, equipped with a crane and require a moderate area to be able to unload goods, the driver will assess the delivery point on site for any issues.

My site cannot accept large trucks – what can you do?

Contact sales to organise a special one off delivery, an additional delivery fee may apply. Otherwise our standard trucks are up to 12m long and 2.5m wide and can weigh up to 24 tonnes.

Can you deliver to unsealed roads or sites?

Yes, provided the area is safe to enter which will be assessed by the driver at the time.

I need my items in the backyard or in a particular spot – can you do this?

We offer a driveway to driveway delivery service, while this shouldn’t be an issue, if the driver deems the area unsuitable for delivery, they will have to revert back to a safe area.

I need my order by a certain time, can you do this?

While we will always try to accommodate your request, delivery of orders is allocated by weight and size and sometimes this is not possible. Our standard runs are from 7:00am to 2:00pm.

How will I know when my order is coming?

You will receive a text message the afternoon prior to delivery and again the morning of delivery with your delivery details and an ETA for your order.

Please note: these are indicative times only and subject to change on the day, you can live track your order via the link in the text.

Timber Questions

What is hardwood and softwood?

Hardwood and Softwood are different classifications of timber. The type you choose will depend on the project you are working on.

Softwood is better suited for windows, ceilings, feature walls and furniture. Softwood timber is most often Pine.

Hardwood is denser and more durable compared to softwood. That’s why hardwood is the most popular choice for flooring, cladding and outdoor decks and structures. Examples of hardwood timber are merbau, blackbutt, ironbark and spotted gum.

What is a ‘lineal metre’ (LM)?

Lineal metres or linear metres are used to measure the length of material in a single direction. In this way, they differ from square metres which refer to the area. One lineal metre is equivalent to one metre. For example, if you order 30LM of decking timber, it does not specify the length of each piece of timber but the overall amount.

What do the timber ratings mean?

There are three main ways timber is rated; hazard levels (H), durability classes and strength ratings (F).

H class ratings determine the hazard level of the timber and the varying levels of chemical treatments used in the processing stage. Hazard ratings are graded from H1 being the lowest to H6 being the highest.

Durability classes assess the natural ability of timber to resist decay and insects. Durability is rated from Class 1 being the most durable to Class 4 being the least.

Strength ratings (F) refer to the timber’s ability to endure stress. The grades begin at F1, the lowest and go beyond F40.

See our timber ratings breakdown.

Why is timber treated?

Timber is treated to protect against natural elements, insects, and fungi.

Different types of timber are treated in different ways. For instance, timber used in housing and landscaping needs to be resistant to insects such as borers and termites while timber used in boats or jetties needs to be resistant to rot and decay.

There are many ways timber is treated ranging from chemical treatments like Copper Chrome Arsenate (CCA), water-based treatments like Alkaline Copper Quaternary (ACQ), oil-based preservatives and vacuum processes.

What timber is safe to use around children?

Most timber is suitable for areas that children frequent with the exclusion of Copper Chrome Arsenate (CCA) treated timber.

Examples of child-safe timber treatments are Alkaline Copper Quaternary (ACQ), Copper Azole (CA), and Light Organic Solvent Preservative (LOSP).

Learn more about treated timber.

How do I know how much timber I need?

When planning projects like decking, fencing, and flooring you need to be certain you buy enough timber and account for any wastage.

Flooring and Decking Calculator

Fencing Calculator

Cladding Calculator

Can I get set lengths in decking timber?

While most of our timber decking is sold in lineal metres, there are some options for set lengths as well. These include some of the traditional favourites as well as our composite products, which are only available in set lengths.

Not sure whether your deck requires lineal metres or set lengths? Our Customer Care team is here to guide you through your timber buying journey and will help you find the right option for your timber decking project.

See our range of decking timber.

Should I use decking nails or decking screws?

When building a deck, the main difference between decking nails and screws is the price and efficiency.

Decking nails are quicker to install and are more cost effective in the short term; however, they may require replacing more often due to rust or deck movement.

On the other hand, decking screws take longer to install but are less likely to need replacing. They are more secure and hardy to elements that cause timber to warp like rain, humidity or heat.

What is ‘landscape grade’ timber?

When buying timber for any outdoor projects like garden beds, retaining walls or fences the timber quality needs to be ‘landscape grade’. This means that the cut of timber needs to be stronger and more durable against the natural elements.

Landscape grade timber is often cut around the ‘heart’ (middle) of the tree trunk as this is where the timber is most dense and strong. The timber cut from the heart of the tree will almost always be used as fence posts. The fence palings will be cut from the outer area of the tree trunk. Landscape grade sleepers are only required to have two ‘good’ sides to be up to standard.

When buying landscape grade timber, consider the area and elements it may be exposed to. This will help you choose timber with the right ratings and durability class.

Is engineered timber real timber?

At Narangba Timbers we stock Laminated Veneer Lumber (LVL) which is a type of engineered timber. Engineered timber is comprised of different cuts of timber glued together so that the grains run in varying directions. This increases the strength of the post. In essence, engineered timber is comprised of ‘real’ timber thus making it real timber.

See our range of engineered timber.

What is composite timber?

Composite timber is comprised of materials like recycled wood fibres and plastics. Composite timber is manufactured with the purpose of having a longer lifespan than natural timber. It is more resistant to pests, mould, staining, warping and sunlight.

Also known as wood plastic composite or WPC, this is a top choice for any outdoor deck.

See our range of composite decking.

Where can I find out what all these timber words mean?

We know, we had no idea the timber universe was so large until we got into it as well!

That’s why we understand it can sometimes feel like you’re reading a foreign language when researching timber for your next project. We’ve made a Timber Glossary to make it easier for you.

View our Timber Glossary.

Still have a question?

Get in touch with our friendly team. We’re happy to help!
Contact us