Terms & Conditions
- Definitions
1.1. Supplier: Refers to Narangba Timbers Pty Ltd, including its successors, assigns, or any person acting on behalf of and with the authority of Narangba Timbers Pty Ltd.
1.2. Customer: The individual or entity purchasing the Goods, as identified in any invoice, document, or order. If more than one party is named as the Customer, they are collectively and individually responsible under this agreement.
1.3. Goods: All products or services provided by the Supplier to the Customer upon request. The terms 'Goods' and 'Services' may be used interchangeably where appropriate.
1.4. Price: The amount payable by the Customer for the Goods, as determined in accordance with Section 4.
- Acceptance
2.1. By placing an order or accepting delivery of the Goods, the Customer agrees to these terms and conditions, which become binding immediately.
2.2. These terms can be amended at any time by the Supplier.
- Electronic Transactions
3.1. Electronic signatures are considered valid if they comply with Section 14 of the Electronic Transactions (Queensland) Act 2001, or any other relevant provisions of that Act or its Regulations.
- Price
4.1. The Price will be determined by one of the following methods, at the Supplier’s discretion:
(a) The amount specified on any invoice issued by the Supplier; or
(b) The Supplier’s quoted price, valid for the period specified in the quotation, subject to any variations per Section 4.2.
4.2. The Supplier reserves the right to adjust the Price if there are changes to the original scope of work or specifications, including unforeseen circumstances or cost increases. These changes will be invoiced as variations, and payment must be made in full upon completion.
4.3. A non-refundable deposit may be required, at the Supplier’s discretion.
4.4. The Price does not include GST unless specified. The Customer is responsible for paying GST and any other applicable taxes or duties, in addition to the Price.
4.5. The Supplier from time to time will advertise promotions whereby products and services are listed at a discounted Price. Unless otherwise stated, promotions will only be available while stock lasts. The Supplier reserves the right to end a sales promotion anytime.
4.6. Refer to section 15 price match terms.
- Order Cancellation
5.1. Orders are subject to availability. If a product is unavailable, the Supplier will notify the Customer and offer an alternative or refund.
5.2. The Supplier may cancel an order before delivery or collection, with written or verbal notice. Any payments made by the Customer will be refunded in full, but the Supplier is not responsible for any additional losses.
5.3. The Customer may cancel an order before delivery or collection, subject to the following fees:
(a) Change of Mind: A fee of $90 or 5% of the order value (whichever is greater) may apply.
(b) Restocking Fee: A fee of up to 30% of the order value may apply if the order has been packed.
(c) Special Orders: Cancellations of special orders may be permitted, but the Customer is responsible for all associated costs.
(d) Refunds will be processed using the original payment method, with any credit card fees on the original order deducted.
5.4. The Customer cannot cancel an order containing customised products, which includes cuts.
5.5. Refer to Section 8 for any Returns after delivery or collection has been completed.
- Delivery of Goods
6.1. Delivery is deemed to occur when:
(a) The Customer or their carrier collects the Goods from the Supplier’s premises; or
(b) The Goods are delivered to the Customer’s nominated address, even if the Customer is not present.
6.2. Delivery costs may be included in the Price or charged separately, at the Supplier’s discretion.
6.3. The Customer must take delivery when Goods are tendered. If the Customer is unable to do so, a reasonable fee for redelivery or storage may be charged.
6.4. The Supplier may deliver the Goods in instalments, with each instalment invoiced separately.
6.5. Any delivery dates provided are estimates. The Customer must accept late deliveries, and the Supplier is not liable for any losses resulting from delays.
6.6. Orders can be placed online or by phone during business hours.
6.7. Upon order confirmation, the Supplier will send a detailed confirmation email to the Customer. The Customer should verify the details and report any discrepancies immediately.
6.8. It is the Customer's responsibility to verify that the delivery address provided in the sales confirmation is accurate. If the Supplier delivers to the provided address and it is incorrect, the delivery will still be considered complete, and it will be the Customer's responsibility to rectify any issues.
6.9. Refer to section 16 for next day delivery terms.
- Click & Collect
7.1. Customers will be notified by email when their order is ready to collect. It is important to wait for this email before arriving on site.
7.2. The Customer must present the “ready to collect” email and a valid photo ID upon collection. If a third party is collecting, they must present the “ready to collect” email, their ID, and a signed authorization from the Customer.
7.3. The Supplier is not liable for any indirect or consequential damages arising from the use of the Click & Collect service.
7.4. When the order has been confirmed as ready to collect, customers have up to 14 days to collect their order. After this time, a $30 per week storage fee may apply.
- Returns
8.1. The Customer may return orders within 14 days of Collection or Delivery subject to the following conditions:
8.2. Goods must be returned back to the supplier’s place of business, in their original, unused, and undamaged condition. Damaged, used, or altered goods will not be eligible for return.
8.3. The Supplier reserves the right to inspect the returned Goods before approving any refund or credit.
8.4. Returns due to a change of mind will be subject to both the change of mind and restocking fees as per Section 5.
8.5. Customised Goods are non-returnable and non-refundable.
8.6. Special order items can only be returned in limited circumstances and, if permitted, will be subject to additional fees.
8.7. Refunds or credits will be processed using the original payment method, with any applicable fees, including restocking and credit card fees, deducted.
- Terms Account
9.1. Payment is due within fourteen (14) days after the end of the month in which the invoice is issued.
9.2. Payments can be made via cash, bank transfer, or credit card (any credit card fees may be passed to the Customer).
9.3. The Customer is responsible for all costs incurred by the Supplier in recovering unpaid amounts, including legal fees, administration fees, and bank dishonour fees.
9.4. If a credit card payment is reversed due to illegal, fraudulent, or contravening actions by the Customer, the Customer will be liable for the amount reversed, as well as any associated costs.
9.5. If the Customer fails to pay within thirty (30) days after the due date, the outstanding debt may be referred to a collection agency, with associated fees (approximately 15% of the outstanding amount) added to the debt.
9.6. The Supplier may suspend or terminate the supply of Goods if the Customer breaches any payment terms, without liability for any loss or damage incurred by the Customer.
9.7. The Supplier may cancel all or part of an order and require immediate payment of all outstanding amounts if:
(a) Any payment due to the Supplier is overdue; or
(b) The Customer becomes insolvent or is subject to legal proceedings related to financial instability.
9.8. The Customer must provide the Supplier with at least fourteen (14) days’ written notice before any changes in ownership, business details, or practices occur. The Customer is responsible for any losses incurred by the Supplier due to failure to provide this notice.
9.9. The Supplier reserves the right to withdraw credit with forty-eight (48) hours’ written notice.
9.10. Upon cancellation, all amounts owed become immediately due, and payment must be made within seven (7) days.
9.11. Accounts inactive for twelve (12) months may be closed without notice.
- Risk
10.1. Risk transfers to the Customer upon delivery. The Customer must ensure the Goods from that point.
10.2. If Goods are damaged or destroyed after delivery but before ownership transfers to the Customer, the Supplier is entitled to the insurance proceeds. This policy is sufficient evidence of the Supplier’s right to these proceeds.
10.3. If the Customer requests delivery to an unattended location, the Goods are left at the Customer’s risk.
- Title
11.1. Ownership of the Goods remains with the Supplier until:
(a) All amounts due are paid in full; and
(b) The Customer has met all other obligations under this agreement.
11.2. Non-cash payments are not considered final until cleared.
11.3. Until ownership transfers, the Customer holds the Goods as a bailee and must return them upon request. The Customer must not sell, dispose of, or alter the Goods except in the ordinary course of business and must hold any proceeds in trust for the Supplier.
11.4. The Supplier may reclaim the Goods if the Customer fails to meet payment obligations, including entry to the Customer’s premises if necessary.
- Personal Property Securities Act 2009 (PPSA)
12.1. These terms create a security interest in the Goods and collateral under the PPSA.
12.2. The Customer agrees to sign any documents or provide any information needed to register or perfect the security interest.
12.3. The Supplier may waive the right to receive certain notices or statements under the PPSA, and the Customer agrees to waive rights as a grantor or debtor under specified sections of the PPSA.
12.4. The Supplier’s rights under the PPSA are in addition to other rights under this agreement.
- Security and Charge
13.1. The Customer charges all present and future assets to secure payment of any amounts owed under this agreement.
13.2. The Supplier may recover legal costs or other expenses incurred in enforcing this charge.
13.3. The Supplier and its directors are appointed as the Customer’s attorneys to sign documents and take actions to enforce the charge.
- Defects, Warranties, Refunds & Returns, Competition and Consumer Act 2010 (CCA)
14.1. The Customer must inspect the Goods upon delivery and notify the Supplier within two (2) days of any defects, damages, or shortages. The Customer must allow the Supplier to inspect any claimed defects.
- Price Match
15.1. Applies to quotes from SEQ suppliers for products identical in brand, model, size, colour, and key attributes, excluding services like delivery.
15.2. Competitor’s product must be in stock or have the same special order lead time, with identical or substantially similar quantities.
15.3. Client must provide a valid quote from the competitor, and requests must be made within 7 days of receiving the Supplier’s quote.
15.4. Price matching applies to the entire quote, not individual items, and excludes clearance items.
15.5. Price matching is at the Supplier’s discretion and not guaranteed; terms can be amended or cancelled at any time without notice.
- Next Day Delivery
16.1. The Supplier acknowledges it advertises a next day delivery promise to Clients if orders are received and confirmed by a certain time.
16.2. An order is only confirmed once the Supplier has notified the Client in writing that it will deliver within that timeframe. Exclusions to order confirmations include, out of stock items, special orders, or outside the Moreton Bay region.
16.3. Next day delivery is also subject to the availability of trucks. The Supplier shall not be liable for any late delivery fees and reserves the right to change an order delivery date without prior notification.