Click & Collect
Our Click and Collect service lets you grab your timber and building supplies at a time that suits you – no waiting around for deliveries.
Once your order is ready to collect, head on down. Our team will have it waiting and help you load up. Here’s everything you need to know before you head in.
Step by step
How it works
before you head in
Is my vehicle suitable?
Timber and building supplies are often long and heavy. Bringing the wrong vehicle can mean we’re unable to load your order safely – or that you can’t legally transport it. Please check before you head in.
Suitable
- Utes (tray or tub)
- Flatbed or tray trucks
- Box trailer (small orders only)
- Flatbed trailer
- Vans with adequate internal length – (small orders only)
- SUVs or wagons carrying shorter lengths only
We recommend measuring the inside of your vehicle and comparing it to the timber length
Not Suitable
- Sedans and small hatchbacks
- SUVs without a trailer or roof rack setup for long lengths
- Any vehicle where timber would overhang unsafely or exceed legal load limits
- Cage trailers (for large quantity orders)
on site
What you’ll see
Arrive at Narangba Timbers
Turn right into Click & Collect yard
Park your vehicle
Let the team know you’re here
Need to know
Frequently Asked Questions
Is Click and Collect free?
Yes – there’s no fee to Click & Collect your order.
How will my order be placed on my vehicle?
Our team will load your order directly onto your vehicle using site equipment. If your vehicle requires goods to be manually positioned, arranged or fed into the vehicle (for example, inside a van or enclosed trailer), our team cannot assist with this.
Customers are responsible for ensuring their vehicle, trailer, roof racks and load restraint systems are suitable for the goods being collected. All collection and loading activities are subject to Narangba Timbers’ Terms & Conditions.
What do I need to bring?
Have your device ready to tap “I’m here” on the link you received through email or SMS that notifies you that your order is ready to collect.
Can someone else pick up my order?
Yes that’s fine. Just make sure they have the order number and the name the order was placed under.
How long will you hold my order?
We’ll hold your order for 14 days. Please see our T&Cs for further information on storage fees.
What if I need to cancel or change my order?
Changes or cancellations need to be made before your order is picked by our warehouse team. Please contact us on 1300 477 024 as soon as possible.
What should I wear on site?
Enclosed shoes are required if you’re exiting your vehicle.
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