Frequently Asked Questions
General Questions
Monday – Friday
6:30am – 4:00pm
Our trade desk is available for trade customers to purchase.
The public is welcome to visit our showroom and place orders for later collection or delivery.
Yes! We offer Click & Collect from our Warehouse. To place your order online, select ‘Click & Collect‘ in checkout and you will be notified when you order is ready. Head on over to collect.
Absolutely you can and in just a few clicks! On our website, you can add whatever you need for your next project to your cart, and then select ‘Get Quote’. You can add everything you need, even delivery.
Revisit your quote as needed from your account or get it emailed to you directly.
Place your order online anytime for Delivery or Click & Collect.
Phones orders through our Customer Care team are available during open hours.
Our trade desk is available for purchases by trade customers.
The public is welcome to visit the showroom and place orders for later collection or delivery.
We accept payment through EFT (electronic funds transfer) and Visa/Mastercard over the phone.
For onsite payments, we accept Cash, Credit Cards and EFTPOS.
Yes! If you work in a trade like landscaping, fencing or carpentry and have an ABN you can apply for a Trade Account and unlock exclusive trade pricing in less than a minute!
Find out morePlease note: LM products are only available via Click & Collect or Delivery. If you need help placing your order, please contact our team.
Yes, we are open to the public.
For our DIYers the easiest way to get your supplies is to shop online! Choose delivery or collect your order the next day. If you place your order in store, you will not be able to collect within the same day.
If you are a trade account holder and visit our Trade Desk, we will endeavour to have your order ready as quickly as we can. Please note that urgent requests need to be raised when placing the order.
Shipping Questions
We deliver throughout South East Qld, Northern NSW and Toowoomba. Shipping costs will be available once you’ve selected your shipping options during checkout.
Don’t worry if you aren’t located in any of these areas! We can deliver anywhere within Australia. All you need to do is contact us for a custom freight quote.
We will always try but safety is our number one priority. Our service is driveway to driveway and our trucks require a moderate area of access for the crane.
We will try to meet your specifications, please leave a detailed note with your order and our logistics team will assess and be in touch if there are any issues.
Our trucks are up to 12m long and 2.5m wide, equipped with a crane and require a moderate area to be able to unload goods, the driver will assess the delivery point on site for any issues.
Contact sales to organise a special one off delivery, an additional delivery fee may apply. Otherwise our standard trucks are up to 12m long and 2.5m wide and can weigh up to 24 tonnes.
Yes, provided the area is safe to enter which will be assessed by the driver at the time.
We offer a driveway to driveway delivery service, while this shouldn’t be an issue, if the driver deems the area unsuitable for delivery, they will have to revert back to a safe area.
While we will always try to accommodate your request, delivery of orders is allocated by weight and size and sometimes this is not possible. Our standard runs are from 7:00am to 2:00pm.
You will receive a text message the afternoon prior to delivery and again the morning of delivery with your delivery details and an ETA for your order.
Please note: these are indicative times only and subject to change on the day, you can live track your order via the link in the text.
Timber Questions
Hardwood and softwood are different classifications of timber. The type you choose will depend on the project you are working on.
Softwood is better suited for windows, ceilings, feature walls and furniture. Softwood timber is most often Pine.
Hardwood is denser and more durable compared to softwood. That’s why hardwood is the most popular choice for flooring, cladding and outdoor decks and structures. Examples of hardwood timber are merbau, blackbutt, ironbark and spotted gum.
There are three main ways timber is rated; hazard levels (H), durability classes and strength ratings (F).
H class ratings determine the hazard level of the timber and the varying levels of chemical treatments used in the processing stage. Hazard ratings are graded from H1 being the lowest to H6 being the highest.
Durability classes assess the natural ability of timber to resist decay and insects. Durability is rated from Class 1 being the most durable to Class 4 being the least.
Strength ratings (F) refer to the timber’s ability to endure stress. The grades begin at F1, the lowest and go beyond F40.
See our timber ratings breakdown
Timber is treated to protect against natural elements, insects, and fungi.
Different types of timber are treated in different ways. For instance, timber used in housing and landscaping needs to be resistant to insects such as borers and termites while timber used in boats or jetties needs to be resistant to rot and decay.
There are many ways timber is treated ranging from chemical treatments like Copper Chrome Arsenate (CCA), water-based treatments like Alkaline Copper Quaternary (ACQ), oil-based preservatives and vacuum processes.
Most timber is suitable for areas that children frequent with the exclusion of Copper Chrome Arsenate (CCA) treated timber.
Examples of child-safe timber treatments are Alkaline Copper Quaternary (ACQ), Copper Azole (CA), and Light Organic Solvent Preservative (LOSP).
Learn more about treated timber.
When planning projects like decking, fencing, and flooring you need to be certain you buy enough timber and account for any wastage.
While most of our timber decking is sold in lineal metres, there are some options for set lengths as well. These include some of the traditional favourites as well as our composite products, which are only available in set lengths.
Not sure whether your deck requires lineal metres or set lengths? Our Customer Care team is here to guide you through your timber buying journey and will help you find the right option for your timber decking project.
See our range of decking timber.
When building a deck, the main difference between decking nails and screws is the price and efficiency.
Decking nails are quicker to install and are more cost effective in the short term; however, they may require replacing more often due to rust or deck movement.
On the other hand, decking screws take longer to install but are less likely to need replacing. They are more secure and hardy to elements that cause timber to warp like rain, humidity or heat.
When buying timber for any outdoor projects like garden beds, retaining walls or fences the timber quality needs to be ‘landscape grade’. This means that the cut of timber needs to be stronger and more durable against the natural elements.
Landscape grade timber is often cut around the ‘heart’ (middle) of the tree trunk as this is where the timber is most dense and strong. The timber cut from the heart of the tree will almost always be used as fence posts. The fence palings will be cut from the outer area of the tree trunk. Landscape grade sleepers are only required to have two ‘good’ sides to be up to standard.
When buying landscape grade timber, consider the area and elements it may be exposed to. This will help you choose timber with the right ratings and durability class.
At Narangba Timbers we stock Laminated Veneer Lumber (LVL) which is a type of engineered timber. Engineered timber is comprised of different cuts of timber glued together so that the grains run in varying directions. This increases the strength of the post. In essence, engineered timber is comprised of ‘real’ timber thus making it real timber.
See our range of engineered timber.
Composite timber is comprised of materials like recycled wood fibres and plastics. Composite timber is manufactured with the purpose of having a longer lifespan than natural timber. It is more resistant to pests, mould, staining, warping and sunlight.
Also known as wood plastic composite or WPC, this is a top choice for any outdoor deck.
See our range of composite decking.
We know, we had no idea the timber universe was so large until we got into it as well!
That’s why we understand it can sometimes feel like you’re reading a foreign language when researching timber for your next project. We’ve made a Timber Glossary to make it easier for you.
View our Timber Glossary.
COLORBOND® Fencing Questions
COLORBOND® steel is backed by a material warranty by BlueScope. BlueScope warrants the steel material used to produce your LYSAGHT® roll formed steel building products in certain applications and subject to meeting several conditions.
Shop COLORBOND® FencingCOLORBOND® fencing can be painted over, however due to the manufacturing process where the paint is baked into the COLORBOND® steel, additional coats of paint applied at home will not stand as resilient as the initial colour.
Discover our COLORBOND® informational page for everything you need to know about owning a COLORBOND® fence.
COLORBOND® steel fencing is built for the DIYer and tradesperson alike. Not the DIY type? We’ve got all the tips you’ll need for hiring a reliable tradie.
